LAST UPDATED: OCTOBER 23, 2025
This Privacy Policy describes how Groom Haus collects, uses, and protects personal information when you visit thegroomhaus.com or use our services. This policy applies only to information collected by this website and does not cover third-party websites, advertisers, or companies that Groom Haus does not control.
This policy explains what personal information we collect and how we use it, how we share your information with third parties, the security measures we take to protect your information, and how you can access, correct, or request deletion of your personal information.
If you choose to participate in a promotion, sweepstakes, or contest, we may collect and use your information to administer the promotion, verify eligibility, contact winners, fulfill prizes, and comply with legal and regulatory requirements. Information collected in connection with promotions is subject to this Privacy Policy and the applicable Official Rules.
When visitors leave reviews or comments on the site, we collect the data provided in the comments form, as well as the visitor’s IP address and browser user agent string. These are used solely for spam detection and site security. Visitor comments may be checked through an automated spam detection service.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service’s privacy policy is available at https://automattic.com/privacy/. After approval of your comment, your profile picture may be visible to the public in the context of your comment.
We do not share this information with third parties except as required to enforce our policies or comply with legal obligations.
If you upload images or other media to the website, please avoid including embedded location data (EXIF GPS), as it may be publicly accessible. Visitors to the website can download and extract any location data from uploaded media.
We are not responsible for any data collected or shared by third-party services if you use embedded media from external platforms.
If you leave a review or comment on our site, you may opt-in to saving your name, email address, and website in cookies. These cookies are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies last for up to one year.
If you visit our login page, we set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we also set cookies to save your login information and screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me,” your login persists for two weeks. Logging out removes these cookies.
Non-Essential Cookies and Tracking
Our website uses non-essential cookies and tracking technologies for analytics and marketing purposes. These cookies are only set after you provide consent via our cookie banner.
Examples of non-essential trackers we use:
Facebook Pixel (Main Site and Groom Haus Academy): Tracks page views and marketing conversions.
Google Conversion Tracking / Google Analytics: Tracks site performance and marketing conversions.
Smartlook: Records user sessions for usability improvements.
Drip: Collects email signup and marketing data.
You can manage or withdraw your consent for non-essential cookies at any time via the cookie banner or your browser settings.
We collect and process your personal data based on the following legal grounds:
Consent: When you provide consent for specific purposes such as marketing, analytics, or other non-essential tracking.
Contract: When processing is necessary to fulfill a contract or provide a service you requested.
Legitimate Interest: When processing is necessary for our legitimate business interests, provided these interests do not override your rights.
Articles on this site may include embedded content (e.g., videos, images, articles). Embedded content from other websites behaves as if you visited that website directly.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that content. Groom Haus does not control how these third parties collect or use your data, and their privacy practices are governed by their own policies.
Groom Haus does not sell or rent your personal information. We only use it to respond to your requests, fulfill orders, provide services, or comply with legal obligations.
We may share your information with trusted third parties only as necessary to:
Process orders or payments
Deliver services or prizes
Comply with legal requirements, such as law enforcement requests or subpoenas
Unless you opt out, we may also contact you about specials, new products, or services.
Some of the third-party service providers we use may transfer personal data outside the European Economic Area (EEA). We ensure that any such transfers are protected by appropriate safeguards, such as Standard Contractual Clauses or other legal mechanisms approved under GDPR, to ensure your data remains protected in accordance with applicable privacy laws.
Comments and their metadata are retained indefinitely so that we can recognize and approve any follow-up comments automatically.
For users who register on our website, we store the personal information provided in their user profile. Users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit this information.
Other personal data is retained only as long as necessary to provide our services, comply with legal obligations, resolve disputes, enforce agreements, or for other legitimate business purposes. Specific retention periods may vary depending on the type of data collected.
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Under GDPR, you have the following rights regarding your personal data:
Right to Access: Request a copy of the personal data we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete data.
Right to Erasure: Request deletion of your personal data (“right to be forgotten”).
Right to Restrict Processing: Request limits on how your data is used.
Right to Data Portability: Request your data in a structured, machine-readable format.
Right to Object: Object to processing of your data for certain purposes, including marketing.
Right to Withdraw Consent: Withdraw previously given consent at any time.
You can exercise any of these rights at any time by emailing us at hello@thegroomhaus.com.
California Privacy Rights (CCPA)
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):
Right to Know: Request information about the personal data we collect, use, and share.
Right to Delete: Request that we delete your personal data, subject to certain exceptions.
Right to Opt-Out of Sale: Opt out of the sale of your personal data. (Currently, we do not sell personal data.)
Right to Non-Discrimination: You will not be discriminated against for exercising your privacy rights.
To exercise any of these rights, submit a request to hello@thegroomhaus.com.
Visitor comments may be checked through an automated spam detection service.
Groom Haus may send USER several service-related emails to the email address given when placing an order. These include a confirmation email with details of USER’s order, a pre-event email reminder about the event to be attended, and a post-event emails with replay reminders, certificate downloads, giveaway winner info, as well as gathering feedback on the USER’s experience. When USER places an order, Groom Haus will also add USER to our mailing list to be informed of upcoming events. USER can opt out of these emails at any time by notifying, or by using the Unsubscribe link included at the bottom of our email communications.
We implement appropriate technical and organizational measures to protect personal data from unauthorized access, disclosure, alteration, or destruction. This includes measures such as secure servers, encryption, regular software updates, and restricted access to personal information.
While we take all reasonable steps to protect your data, no method of transmission over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of your personal information.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. The “Last Updated” date at the top of this page indicates the most recent version. We encourage you to review this page periodically to stay informed of any updates. Continued use of our services constitutes acceptance of any changes.